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Phased Reopening from Thursday 2nd July

Hotel Reopening

Reopening Plans and Procedures

We are currently closed in line with the Governments guidelines on business closures and plan to reopen from Thursday July 2nd, 2020

COVID-19 HEALTH AND SAFETY MEASURES

Our specially appointed COVID-19 response team are continuously monitoring our hotel safety measures to ensure your wellbeing and peace of mind when returning to The Landmark Hotel. The following are some of the procedures we have in place to ensure a safe and special return for you our guests. 

PRIOR TO YOUR ARRIVAL

    Confirmation email and communication guidance on a simple online check in process to reduce contact time at reception

We would like to encourage all guests to pay in advance to reduce check in/check out time

    Mealtimes can be booked pre arrival

ON ARRIVAL

    For now we will not be offering a  handshake but we will still great you with the same Landmark Friendly welcome

    Hand sanitiser station is provided at reception and we will also have safety screens in place at our reception desk 

    We would ask that just one person from your party checks in with us to collect room keys and receive our information leaflet on guest measures 

    Re confirm mealtimes

    We would ask our guests to be patient and observe the social distancing signage

DURING YOUR STAY

    Public areas cleaned in line with HSE, WHO and IHF guidelines with extra care given to common touch points

    Lift procedures will be displayed on each floor, only guests from the same party may use the lift at the same time, maximum of two guest at any time

    We would ask guests to use the left-hand side of corridors when travelling to and from rooms

    We would ask that guests do not gather in corridors or any areas and adhere to social distancing from other guests

    Guests are asked to use the bathroom facilities in their bedrooms to minimise guest/guest contact

    Contactless payment is encouraged in all areas

    All guest queries to be by telephone if possible

    Furniture may be rearranged to allow for social distancing

    PPE may be used by staff in line with government health advice

    Signage will be in place to remind and encourage regular hand hygiene

YOUR BEDROOM AND HOUSEKEEPING

    HSE, IHF and WHO guidelines will be used when cleaning and sanitising guest bedrooms

    Market leading sanitisation products are used throughout the hotel

    All bedroom collateral such as pencils, notepads etc will be removed from guest bedrooms and will be available on request

    Extra blankets, pillows etc will be removed from bedrooms and available on request

    Frequently common touch points will be thoroughly cleaned and disinfected (ie telephones, light switches, TV remotes, handles, taps)

    Housekeeping team will wear PPE 

    Stayover rooms will not be serviced unless requested to minimise guest/staff contact

DINING IN THE HOTEL

    Restaurant tables will be spaced to allow for social distancing

    Hand sanitising station at entrance to each dining facility

    Hand sanitising station at each Point of Sale facility

    Breakfast and dinner booking in advance advised

    All condiments will be removed from tables and can be served to you by our service team

    Online menus will be in operation where guests will be able to order/ pay & click & Collect

   Schedules for cleaning of menus will be in operation

    Contactless payments are encourages throughout all dining facilities

    All tables and chairs will be disinfected after each use

    In room dining will be available with minimal team member contact

BEHIND THE SCENES

    Signage and hand sanitise dispensers located throughout our back of house areas

    All team members will be fully trained on all new procedures relating to Covid-19

    Mandatory temperature checks for all staff at the start of each shift

    Team members shifts will be staggered to ensure social distancing as much as possible

    High touch points in offices are disinfected regularly

    HACCP systems updated

ON DEPARTURE

    Facility for Express Check out

    Contactless payment available

    For now we will not be offering a  handshake but we will still great you with the same Landmark Friendly goodbye